Help and Information

   Your privacy is important to us. That is why it is our policy to never trade, sell, exchange, or share your personal data with anyone. Your personal data includes, but is not limited to:
  Your name
  Your shipping address
  Your phone number
  Your email address
  Your order history
  Your credit card information
  Your credit card billing address.
  Our policy is to only send email newsletters or advertisements to customers who have requested them. We will not send unwanted mail to any customer who does not request it. Furthermore, if you initially requested to be on our mailing list, and then decide you no longer wish to be, your address is removed automatically by your cancel request submission.

Security

Your name, email address, phone number and shipping address are stored for your convenience locally on your hard drive in a 'cookie'. This assists in and simplifies filling out the order form. In addition this same information and the product information is stored in our database.
Your credit card information is NEVER stored on our website, on your harddrive, or in our database. Your credit card information is only requested when you are in a secure server environment. See 'How secure are online transactions?' in the FAQ's.

Discounts

VIDEOS with this button:

Level	Quantity	Discount
1	from 3 to 4	$2.00 off ea. item
2	from 5 to 9	$4.00 off ea. item
3	10 or more	$6.00 off ea. item

VIDEOS with this button:

Level	Quantity	Discount
1	2 or more	$2.00 off ea. item

MAGAZINES with this button:
"Recreational Sex" is just $9.95 with any other purchase.

Shipping

  Shipping options:

  Company

  Class

  Term

  Price

  US MAIL

  Priority Mail

  2-3 days

  $9.50 for 1st item and
  $2.00 for each additional

  UPS

  Blue

  2 days

  $9.50 for 1st item and
  $2.00 for each additional

  US MAIL

  First Class

  5-8 days

  $6.50 for 1st 5 items and
  $1.00 for each additional

  UPS

  Ground

  5-8 days

  $6.50 for 1st 5 items and
  $1.00 for each additional

Order Tracking

   By clicking on ORDER TRACKING in your shopping cart at the bottom of your screen, you may track the progress of your order from the moment you place it, until it is delivered.
  The status of your order is displayed for your convenience. Your order status includes:
  Order Initiated:  (Your order is on it's way to our warehouse.)
  Order Pending:  (Your order is being processed.)
  Order Shipped:  (Your order has left our warehouse and is on it's way.)
  In the event that one of your items purchased is temporarily out of stock, your order status will display that item as Back Ordered.
  You have the option to CANCEL your order for any items that are "Back Ordered" for 30 days or more.

  - All orders are shipped discreetly in plain, unmarked packaging -

Returns

   Software products (including Video Tapes and DVD's) are NON-RETURNABLE unless they have a manufacturer defect!
   Novelties (Sex Toys) are NON-RETURNABLE unless they have a manufacturer defect!
   Novelties (Sex Toys) may NOT be returned once they have been used!
   We will gladly replace any defective product WITH THE SAME PRODUCT. Simply place the defective item in its' shipping container (or any suitable cardboard box) with an explaination of the defect and mail it to:

RETURN DEPARTMENT
P.O. BOX 603550
CLEVELAND, OH
44103-0550

Video Tapes with defects should be left at the point in the tape where the defect occurs so we may easily identify the defect for the manufacturer. Video/DVD running times are approximations and are in no way representative of an actual or accurate running time. Whereas we strive to publish running times that are as accurate as possible, we cannot guarantee their accuracy and therefore a Video/DVD running time discrepancy is not considered a defect or a reason for a return.

Credits and Cancelling an Order

A Credit Voucher will be emailed to you in the event that we cannot fulfill your order. For your convenience, you may request a Credit Voucher for any item that is Backordered in your Order History by selecting the CANCEL option for that item. The CANCEL option is available 30 days after the order has been placed. If you would like to cancel your order earlier or would prefer a refund, please call Customer Service: 1-800-992-2330 or email cancel@sex-superstore.com

FAQ�s

Q.	What is the minimum age to purchase items?
A.	You must be at least 18 years old.
Q.	Do you ship with discretion?
A.	Absolutely. All packages are shipped in plain packaging with our P.O. Box number on the shipping label, and ONLINE SALES 800-992-2330 is listed on your bills. Additionally, all sales records and mailing lists are kept strictly confidential, and are never sold. It will be totally up to you who knows about your purchases - we cater to the discreet adult buyer.
Q.	Where do you ship?
A.	We ship to anywhere not prohibited by law. However, we no longer ship to the following states: Alabama, Idaho, Mississippi, Oklahoma, Utah. If you reside in one of these states and would like to place an order for adult merchandise to be shipped to you, we suggest that you write to your Congressman and complain about the restrictions your state has placed on adult material.
Q.	When do you ship?
A.	All in-stock orders are shipped in 1 to 2 business days of receipt of payment. Backordered items will ship as they become available, typically in 10 to 15 business days. If a backordered item cannot be shipped to your satisfaction, you may submit a cancel request for that item.
Q.	What are my shipping costs?
A.	For UPS ground and US Mail (First Class): $5.00 for up to the first 5 items, $1.00 for each additional. For UPS 2nd Day and US Mail (Priority): $6.00 for the first item, $1.50 for each additional item.
A.	Are "secure" on-line transactions really secure?
Q.	Absolutely. We have taken industry standard precautions to ensure the best security possible. All personal and credit card information is transmitted to our site through a 128bit encrypted Secure Socket Layer by Verisign Corp. Additionally, we never store credit card information on-line, so you have nothing to worry about.
Q.	What about Credit Card Fraud?
A.	Credit card fraud is a felony and we will aggressively prosecute anyone attempting to misuse a credit card number. We use all means available to prosecute persons attempting fraud. We use ChargeSolutions, the most trusted name in internet commerce, Verisign SSL for security, and we don't store credit card information. We have credit card verification systems in place to guard against credit card fraud. We have done the thinking ahead of time, to prevent any problems.
Q.	Can I buy something without giving my credit card on-line?
A.	Sure you can. Select PRINT AND PHONE as your method of payment. Dial 800-992-2330 and speak to one of our sales representative. Phone orders are accepted Monday thru Friday 9:00am to 5:00pm EST. You can fax your order to us using our PRINT AND FAX order form. All you have to do is fill out your credit card information, sign and fax the order. Additionally, you can PRINT AND MAIL your order to us with your credit card information. We also accept checks and money orders made payable to Online Sales. Orders from first time buyers paying by check will not be shipped until the check clears, usually 15 business days.
Q.	How will my credit card statement be billed?
A.	Your credit card bill and invoice will refer to ONLINE SALES 800-992-2330.
Q.	What formats are the videos in?
A.	All videos are VHS format.
Q.	Do you have a print catalog?
A.	No, we do not.
Q.	Can you get products not listed?
A.	Yes, in many cases special requests are able to be filled. If you have a special request for a product not seen on our site, please let us know. We will do our best to fulfill your product requests. Click on the Contact Us button, and send us a message.